Terms and Conditions
O'Connor's Waste Removal Terms and Conditions
These Terms and Conditions set out the basis on which O'Connor's Waste Removal provides waste collection, clearance and related services within the United Kingdom. By making a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "our" and "us" means O'Connor's Waste Removal, the provider of the waste removal services.
1.2 "Customer", "you" and "your" means the individual or business requesting and receiving the services from the Company.
1.3 "Services" means waste removal, rubbish clearance, recycling, bulky item collection, and any other related services provided by the Company as agreed at the time of booking.
1.4 "Waste" means any materials, items or goods to be removed, collected or disposed of by the Company as part of the Services.
1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.
1.6 "Service Area" means the locations within the United Kingdom in which the Company agrees to provide Services from time to time.
2. Scope of Services
2.1 The Company provides waste removal and related services for domestic, commercial and other premises within its Service Area in the UK.
2.2 The exact nature and scope of the Services, including the type and approximate volume of Waste to be collected, will be agreed at the time of Booking based on information provided by the Customer.
2.3 The Company reserves the right to refuse to collect any Waste that is not as described at the time of Booking, is unsafe to handle, is prohibited by law, or exceeds the agreed volume or weight limits.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s designated booking channels as made available from time to time.
3.2 When making a Booking, you must provide accurate and complete information, including but not limited to:
(a) your full name or business name,
(b) the collection address and any access restrictions,
(c) the type, approximate amount and description of Waste to be collected,
(d) any special handling requirements or hazards, and
(e) your preferred date and time window for collection.
3.3 A Booking is only confirmed when the Company accepts it and provides you with confirmation, which may be given verbally or in writing depending on the booking channel used.
3.4 The Company reserves the right to refuse or cancel any Booking at its sole discretion, including where it believes the Service cannot be carried out safely, legally, or within the Service Area.
4. Service Charges and Quotations
4.1 Service charges are generally based on factors such as the type and volume of Waste, access conditions, labour required, travel time, and any additional services requested.
4.2 Any quotation provided prior to the Booking is an estimate only, based on the information supplied by you. The final price may be adjusted if:
(a) the Waste differs in type or volume from the description provided,
(b) access to the property is significantly more difficult than described,
(c) additional labour, time or equipment is required, or
(d) additional services are requested on arrival.
4.3 The Company will inform you of any price adjustment before proceeding with the Service. If you do not agree to the revised price, you may cancel the Booking subject to the cancellation terms in these Conditions.
5. Payments
5.1 Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work at the collection address.
5.2 The Company accepts such payment methods as are made available from time to time. It is your responsibility to ensure that you have the means to pay on completion of the Services.
5.3 For business customers with approved accounts, the Company may agree to invoice for Services. In such cases, payment is due within the agreed credit period stated on the invoice.
5.4 If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal and debt recovery costs.
6. Cancellations and Amendments
6.1 You may cancel or amend your Booking by contacting the Company through the booking channel used, subject to the provisions of this clause.
6.2 If you cancel your Booking more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged.
6.3 If you cancel your Booking within 24 hours of the scheduled collection time, the Company reserves the right to charge a reasonable cancellation fee to cover its costs, including allocated staff and vehicles.
6.4 If the Company’s team arrives at the collection address at the agreed time and is unable to gain access, or if the Services cannot be carried out due to circumstances within your control, this may be treated as a late cancellation and a call-out or cancellation charge may apply.
6.5 The Company may cancel or reschedule a Booking due to reasons such as unsafe conditions, severe weather, vehicle breakdown, staff illness, legal restrictions, or other circumstances beyond its reasonable control. In such cases, the Company will seek to inform you as soon as possible and, where appropriate, offer an alternative date or a refund of any amount paid in advance.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
(a) you have full authority to arrange the removal of the Waste from the property,
(b) safe and reasonable access is available for the Company’s staff and vehicles,
(c) the Waste is clearly identified and, where necessary, segregated from items that are not to be removed, and
(d) any hazardous materials or special waste are disclosed to the Company at the time of Booking.
7.2 You must not include in the Waste any items that are prohibited or restricted by law or that the Company has specifically stated it will not collect.
7.3 You agree to co-operate with the Company’s staff at all times, follow any health and safety instructions, and refrain from any behaviour that might endanger staff, vehicles or equipment.
8. Waste Regulations and Duty of Care
8.1 The Company operates in accordance with applicable UK waste management and environmental legislation and implements procedures to ensure responsible handling, transportation and disposal of Waste.
8.2 The Company will normally transport Waste to an appropriately licensed facility for recycling, recovery or disposal in line with applicable regulations and its own environmental policies.
8.3 Where legally required, the Company will provide a waste transfer note or other documentation as evidence of lawful transfer and handling of Waste.
8.4 As the producer or holder of Waste, you have a duty of care under UK law to ensure that your Waste is transferred only to an authorised waste carrier. By engaging the Company, you confirm that you wish the Company to act as your waste carrier and that you will provide any necessary information to enable compliance with legal requirements.
9. Hazardous and Prohibited Waste
9.1 Certain types of waste are classified as hazardous or otherwise require special handling under UK law, including but not limited to chemicals, asbestos, clinical waste, certain electrical items, oils, solvents, and gas cylinders.
9.2 You must inform the Company at the time of Booking if any hazardous or special waste forms part of the load. The Company may, at its discretion, agree to handle such waste subject to additional charges, documentation and procedures.
9.3 The Company reserves the right to refuse to collect any Waste that it reasonably believes to be hazardous, illegal, contaminated, or not previously disclosed.
9.4 If hazardous or prohibited items are discovered after the Waste has been collected, the Company may charge you for any additional costs incurred in safely handling, transporting, storing and disposing of those items, as well as any fines or penalties imposed by authorities.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.
10.2 The Company will not be liable for any loss or damage arising from:
(a) inaccurate or incomplete information provided by you,
(b) pre-existing defects or conditions at the premises,
(c) normal wear and tear or cosmetic damage that is reasonably incidental to the performance of the Services,
(d) items that you intended to retain but which were not clearly separated from Waste, and
(e) delays or failures caused by events beyond the Company’s reasonable control.
10.3 If the Company damages your property as a result of its negligence, you must notify the Company as soon as reasonably possible and, in any event, within 7 days of becoming aware of the damage. The Company reserves the right to arrange repairs or restoration using its own contractors.
10.4 To the fullest extent permitted by law, the Company’s total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Booking giving rise to the claim.
10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded or limited.
11. Indemnity
11.1 You agree to indemnify and keep the Company indemnified against any claims, costs, damages, fines, penalties or expenses arising from:
(a) your breach of these Terms and Conditions,
(b) your failure to disclose hazardous or prohibited Waste, or
(c) any unlawful or non-compliant nature of the Waste, except where such liability arises solely due to the Company’s negligence or breach of law.
12. Access, Parking and Permits
12.1 You are responsible for ensuring adequate access for the Company’s vehicles and staff at the collection address, including any necessary parking arrangements.
12.2 Where parking permits, dispensations or other local authorisations are required, it is your responsibility to obtain them unless expressly agreed otherwise in writing.
12.3 Any fines or penalties incurred due to your failure to provide suitable parking or permits may be charged to you.
13. Abandoned Waste and Ownership
13.1 Ownership of the Waste transfers to the Company at the point it is loaded onto the Company’s vehicle, subject to these Terms and Conditions and any applicable law.
13.2 The Company is not responsible for any items mistakenly included in the Waste. It is your responsibility to check items carefully before collection.
14. Complaints
14.1 If you have any concerns or complaints about the Services, you should raise them with the Company as soon as possible, providing clear details of the issue.
14.2 The Company will review your complaint and aim to respond within a reasonable timeframe. Where appropriate, the Company may offer to rectify the issue, provide a partial refund, or take other reasonable action.
15. Data Protection and Privacy
15.1 The Company will process any personal data you provide in accordance with applicable UK data protection laws.
15.2 Your information will be used primarily for the purpose of managing your Booking, providing the Services, handling payments, and meeting legal obligations.
15.3 The Company may retain records of Bookings, waste transfers and related documentation for as long as is reasonably necessary for legal, regulatory and business purposes.
16. Changes to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you.
16.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or regulatory authority.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the level of service provided to you.
18.4 These Terms and Conditions, together with any written confirmation of your Booking, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior understandings, promises or agreements.
